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 What are the shipping rates?Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. Additional Shipping Details
Shipping Times Do you ship internationally? Currently we are only shipping within the United States and Canada. If you are wanting to make a purchase outside of these two countries, please Contact Us! Can I track my order? We e-mail tracking numbers on all orders (if available) usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers web page to assist in your tracking. You can also click on the "Track Your Order" link located on our website - be sure to have your order confirmation number handy! My order never arrived? If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please Contact Us and we will assist you in locating your order. If you have not received a tracking number: Has it been 5 business days since your order was confirmed? NO : Please wait the 5 business day period prior to contacting us. YES : Please Contact Us An item is missing from my order? If you believe that an item is missing from your shipment: I received a product missing parts If you have received a product with missing parts, please Contact Us immediately. I received the wrong product If you have received the wrong product, please Contact Us immediately. What payment methods do you offer? 
How do I use a coupon? If available, to redeem a coupon, paste or type the coupon code in the "Promotional Code" box located during checkout. You might need to click the "Recalculate" or "Update" button for the coupon to take effect. Some coupons have certain restrictions. Please look at the web page with the coupon for more information. Do I have to pay sales tax? We charge 5.0% sales tax for orders shipped to South Carolina only. Sales tax is automatically computed at time of checkout on both product(s) and shipping costs. I need a copy of my receipt/invoice. Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your invoice/receipt, please Contact Us. |
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