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Return Policy Returns are allowed within 30 days for all items, with the exception of custom orders which include personalization. The sales amount of the returned items shall be refunded in full upon receipt and inspection, however return shipping costs shall NOT be included. The returned items must be shipped in the same manner as originally shipped to you, with adequate packing material to prevent breakage during return shipping. If breakage occurs during return shipping it will be your responsibility to file a claim with the shipping company to obtain compensation... so please package the items carefully and purchase shipping insurance if over $100 in value. Before returning the items please Contact Us so that we understand your reason for returning the items and can arrange for a quick refund once the the return shipment arrives and is inspected. Note: Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our us within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. Items that are returned more than 15 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion. If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 30% restocking fee and the original shipping charges. Credit Time Table When will my credit appear on my account? If you have not received your credit within the allotted time, please Contact Us. How to Return An Item 1. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form or email. 2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FedEx to ensure proper tracking of your product. 3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return. |
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